Privacy Notice

Kay's Essence Safaris is a Rwanda-based travel company that arranges personalised safari and travel experiences. We take the privacy and security of the personal information you share with us seriously.

When you submit a travel inquiry through our website, we collect:

• Your name and email address (required)
• Your phone number and WhatsApp contact (if provided)
• Your preferred travel dates, group size, experience interests, and travel notes (if provided)
• An approximate budget indication (if provided)

We also collect standard technical information that websites automatically receive — such as your browser type and IP address — through our hosting infrastructure. We do not use tracking pixels or behavioural advertising cookies.

We use your information solely to:

• Respond to your travel inquiry personally
• Design and discuss an itinerary suited to your interests
• Communicate with you throughout the planning and travel process (if you proceed)
• Maintain records of our correspondence as required for our business operations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Inquiry details submitted through this website are stored in a secure database (Firebase Firestore, operated by Google) and are accessible only to authorised members of the Kay's Essence Safaris team. Access is protected by Firebase Authentication and role-based permissions.

You have the right to:

• Request a copy of the personal information we hold about you
• Request that inaccurate information be corrected
• Request that your information be deleted (subject to any legal obligations to retain records)
• Withdraw consent at any time by contacting us

This website uses Firebase Analytics (a Google service) to understand aggregate usage patterns, such as which pages are visited and how visitors navigate the site. This does not include the contents of any inquiry you submit. We do not use advertising or cross-site tracking cookies. You can disable cookies in your browser settings; doing so will not affect your ability to submit an inquiry.

We may update this privacy notice from time to time to reflect changes in our practices or for legal or regulatory reasons. The date at the top of this page will be updated when changes are made. We encourage you to review this page periodically.